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Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 2:03 pm
by Drew Corleone
What a crock.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 2:59 pm
by LMQueen
Oh my goodness, my head would explode. That really sucks. I think Texas claims them as the "official" place for fans to sell their season tickets. They should cut all ties and certainly not advertise for them if they are this shady.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 4:02 pm
by 12ozLongneck
Do they just put a charge on your card? Tell your CC company it's a fraudulent charge and see if Stubhub gives enough of a fuck to come after you.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 4:46 pm
by txlonghorn47
Yeah that's what I'm considering doing next is reporting it as a fraudulent charge.

Front Gate has helped as much as they can by verifying that the tickets were indeed valid and that no barcodes were ever reissued other than the original PDF download, but they said they can't verify or provide a scan report.

I've sent that new info onto StubHub to see if that'll make any difference, but I'm not getting my hopes up.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 4:59 pm
by txlonghorn47
If it doesn't get resolved I'm going to write a couple of the ticket shows and see if it's something they'd be willing to go on the air with. Might be a dead end, but worth a shot to get the word out there to a major sports market.

Insert I'm gonna write a letter to the UIL drop here.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 5:52 pm
by LMQueen
That's a great idea. I'd be writing reviews everywhere I could and contact the Better Business Bureau.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 7:07 pm
by Makaveli
I didn't think of this earlier, but the scan report might not matter.

Couldn't the buyer just buy tickets to anything and get the 20% bonus ? They don't have to actually go. Hell they are probably too busy scamming other anyway.

Why does it matter if someone goes to concert anyway ? That's a real flaw in their model.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 7:54 pm
by txlonghorn47
Apparently you can. Like I told you on the phone as well there are stories of people getting into the show then asking the usher to scan their ticket again. So even if you could get a scan report it would show that the ticket was attempted to be used twice. It's total bullshit. I'll never ever use these fuckers for anything again.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 7:59 pm
by 12ozLongneck
Do you have a Shaggybevo account? Roughly 95% of the posters on there are lawyers. Maybe one of them can point you in the right direction.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 8:03 pm
by txlonghorn47
Yeah I do. I also talked to my buddy Dave who is an attorney. He's going to read their user agreement, but he told me to cancel the CC they have on file and tell them to go fuck themselves.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 8:36 pm
by U2-Horn
Pretty sure StubHub is a ticket sponsor in some form or fashion. I think one of the bigwigs has a relationship with ticket guys too. So that most likely wouldn't go anywhere.

Re: Drew's Customer Service Experiences

PostPosted: Thu Dec 11, 2014 8:52 pm
by txlonghorn47
Well I'm at least presenting the threat of it to StubHub if they continue to be asses about this.

Re: Drew's Customer Service Experiences

PostPosted: Mon Mar 09, 2015 12:29 pm
by txlonghorn47
So final update on StubHub, they were still total asses and right down rude about all this. I went through the BBB and still got nothing. Finally disputed it with my CC company. StubHub fought the CC company on it and demanded the payment. I gave over all the emails and correspondence between me, stubhub, front gate, and the BBB. I finally got a letter last week from my CC company that the charge was permanently reversed and that the matter was closed. So I got my money back that they charged me.

In closing, FUCK YOU STUBHUB! I'll never use those crooks for anything again in my life.

Re: Drew's Customer Service Experiences

PostPosted: Mon Mar 09, 2015 2:57 pm
by UTwiz
Good job following through to make sure you got covered completely.

Stingy bastards.

Re: Drew's Customer Service Experiences

PostPosted: Mon Mar 09, 2015 3:50 pm
by 12ozLongneck
Do you have contact information for specific people you dealt with at Stubhub? If so, have you contacted them and scoreboarded them?

Re: Drew's Customer Service Experiences

PostPosted: Mon Mar 09, 2015 7:50 pm
by LMQueen
Glad you got the money back.


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Re: Drew's Customer Service Experiences

PostPosted: Wed Apr 01, 2015 2:34 pm
by Drew Corleone
Today's mischievous missive to Freebirds World Burrito...

Love your burritos, but I have a general pricing question.

Here's the situation: I never get rice on my burrito. To me rice is filler that adds texture but not taste, and I'm just not down with that (no offense to rice aficionados out there).

Over the years I have usually been given guacamole on my burrito at no charge because I skip the rice. Generally, the interaction goes as such...

me: "I'll add pico, jalapenos and guac"
FB Burrito Badass: "sounds good, sir, your guac is free because you didn't get rice"
me: "thank you, Mr./Mrs. FB Burrito Badass, you're pretty badass"
FB Burrito Badass: "thanks for being a badass burrito connoisseur"

Lately, however (i.e., last three trips to various Freebirds locations), my interactions with the FB Burrito Badass have instead been:

me: "I'll add pico, jalapenos and guac"
FB Burrito Badass: "that'll be extra; is that okay?"

I don't want to seem like an entitled burrito douche when I don't get the free replacement guac so I usually don't say anything and cough up the extra $1.75, but now that this has happened three times in a row I thought I would see if I could get a clarification from "the man" (or "the woman," if you're into that whole gender neutrality thing; don't mean to offend).

Sincerely,
badass burrito connoisseur/entitled burrito douche

Re: Drew's Customer Service Experiences

PostPosted: Wed Apr 01, 2015 7:40 pm
by U2-Horn
Free guac in place of rice seems like you've been getting away with something until now.

Re: Drew's Customer Service Experiences

PostPosted: Wed Apr 01, 2015 8:41 pm
by LMQueen
I agree. Rice is a lot cheaper than avocados. Never seen that switch at Chipotle or Qudoba.


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Re: Drew's Customer Service Experiences

PostPosted: Wed Apr 01, 2015 9:31 pm
by Drew Corleone
Not arguing it seems like an uneven trade-off, but we're talking at least a decade of it.

Re: Drew's Customer Service Experiences

PostPosted: Wed Apr 01, 2015 10:38 pm
by Makaveli
Guacamole would be cheaper at Chipotle if they didn't try to put a whole bowl of it in your Burrito.

Re: Drew's Customer Service Experiences

PostPosted: Thu Jan 07, 2016 1:52 pm
by txlonghorn47
An even more fucked up StubHub story than mine.

http://www.theleadsports.com/the-surrea ... -kobe-fan/

Of course they've done a 180 here and are saying they'll find the guy new tickets after they've been blasted on a website and it went viral on social media.

Just further cements their status on my permanently banned list.

Re: Drew's Customer Service Experiences

PostPosted: Thu Jan 07, 2016 2:46 pm
by U2-Horn
That is truly despicable.

Re: Drew's Customer Service Experiences

PostPosted: Fri Jan 29, 2016 3:32 pm
by Drew Corleone
Not customer service, but a political form letter I received via Nextdoor...

Hello Drew:

My name is James Nortey. I am a former neighborhood president in Mueller reaching out you because of you are my neighbor.

I am also a candidate in the March 1st Democratic Primary running for County Commissioner Precinct 1 in Northeast Travis County. I am running to help create better jobs, expand affordable housing, and contain traffic congestion. You can read more about why I am running in this Austin Chronicle article and what I intend to do as County Commissioner in this Austin Monitor radio interview.

But in order to turn ideas into action, I need your help.

Can you share your thoughts about we can improve our community?

Would you like a yard sign?

Can you LIKE us on Facebook and FOLLOW us on Twitter?

Can you chip in $25 or more through my contribution link http://bit.ly/TeamNortey or mail a check to James Nortey Campaign, PO Box 2598, Austin, TX 78768?

Thank you so much for your time. Have a wonderful and happy holiday season.

Very Gratefully,

James Nortey
james@jamesnortey.com
512-636-6139

www.jamesnortey.com


...and my response...

Hi James-

I appreciate the outreach and wish you luck in the upcoming primary. Unfortunately I will be voting in the Republican primary - no doubt one of very few Muellerites planning to do so. My wife, a staunch Democrat, will likely vote in the primary, however, and I will pass this along to her (though she is on Nextdoor and may have received as well). In any event, I will be happy to give your candidacy my full consideration in the general election, and I will check out the Chronicle article and your website.

Best,
Drew


I opted to not go full smartass.

Re: Drew's Customer Service Experiences

PostPosted: Tue Jul 12, 2016 12:18 am
by 12ozLongneck
Dear [St.Louis Airport Hilton General Manager],

We recently communicated via email with regards to my displeasure with the daily rate your hotel charges for surface parking which (1) is so high that it would make Ayn Rand, Milton Friedman and Barry Goldwater cry out for government oversight and (2) is not clearly disclosed on the hotel's website.

I am once again staying at your hotel. Please find attached to this email the following:

1. Photograph of mildew coated shower floor and shower curtain in bathroom in executive floor room.
2. Photograph of rust coated showerhead in bathroom in executive floor room.

I sincerely doubt this was the condition of the rooms provided to George Clooney and Anna Kendrick, who reportedly stayed at this hotel during the filming of the Oscar nominated motion picture Up In The Air. While I do not routinely jet off to the south of France with an entourage of supermodels or star in Broadway musicals or sequels to Pitch Perfect, I do travel about the continental United States quite frequently as a matter of course due to the requirements of my exceedingly tedious job and have achieved Hilton Honors Diamond Member status in four of the last five years and imagine the level of squalor shown in the attached photo does not reflect he level of service you would like to provide to a customer who has shown such a high level of loyalty to the Hilton brand. Please contact me at the number you have on file for me at your earliest convenience to discuss my transfer to a clean room of equal or greater value and the credit of an appropriate amount of Hilton Honors points to offset my inconvenience.

Regards,

12ozLongneck